We got there early for our cruise on Sunday, waited in the sun at the provided meeting place with all the other customers for half an hour, and the meeting time came and went. This was a highly disappointing, unprofessional, frustrating experience. I think it only fair to be refunded for being tricked and for this horrible experience. I will be asking for a refund for this cruise. People were sick! We did not enjoy it at all. I noticed as we exited, there were boxed lunches that had not been touched. Even after we got out to sea and the captain calmed down with the rough driving, the damage had already been done and we were all sick and just wanted to get off this cruise. What we got instead was a horrible start which set the precedent for the entire trip We were left clutching the rails for dear life and floundering around the cabin of this boat trying not to injure ourselves. To name it the Sunset Cruise makes one think you'll cruise out to sea, get to Diamond Head and come back just in time to see the sunset. This cruise was a basic Bait and Switch tactic which is highly illegal. I felt like I was tricked into purchasing this trip. The $302.22 I spent on this experience was a complete waste of money. I don't even know why they call it a is not. This cruise was the worst cruise I have ever experienced. The grandson actually threw up because of all the rough riding. My husband, my girlfriend's husband and her grandson and I along with a lot of other passengers were all sitting inside the boat sick and very unhappy. I think he thought he was being cute or fun, but it just turned out bad for me and my family. I got seasick from all the "cowboy" riding tactics the captain was pulling. After a few minutes of being on this boat, my juice flew off the table, a lady sitting outside the boat had a panic attack and started crying. As soon as we left the dock, the ride was very rough, and the waters were turbulent! I've been on a catamaran before and never have I experienced such a horrible ride. After taking off our shoes and boarding the boat, we quickly realized that this cruise was not going to be the beautiful, relaxing cruise we needed. We all felt it would be a great ending to our wonderful vacation. On 5/23/23 My husband, girlfriend and her husband, their daughter, son and grandson and I all decided to go on this Sunset Cruise. The drinks were ok, the food was Luke warm but the sunset was amazing and the crew members were nice. We met some great people and a guy even proposed. If those types of things don’t bother you, the rest of the cruise was enjoyable. They smelled of urine and the floors were wet. The bathrooms were NOT clean enough for me to go in without shoes. I’m just weird about my feet and the floor/ground. Had I known barefoot was mandatory we would not have taken the cruise. Once we were allowed to board, we were told that everyone would need to leave their shoes in binds at the dock. We paid for the trip a couple of weeks in advanced, provided an email confirmation and still were told to wait to the side while he waits for an Email confirmation from the office. That was NOT very customer focused behavior. We arrived early and were 4th in line, we were asked to wait to the side while everyone else was checked in it to prevent holding up the line. To start, our names weren’t on the handwritten guest list. View the hotel list on our checkout page to see if yours is included among the pickup points. **MUST choose pricing with shuttle in order to receive shuttle pick up** Look for the yellow sign "Hawaii Nautical". Located at the front row of boats off of Ala Moana Boulevard.
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